Frequently Asked Questions
Overview
Can I still purchase GMPP even if my vehicle is out of the original warranty?
No, to qualify for GMPP your vehicle must still be within the full original factory warranty.
Can I find GMPP at a lower price at different dealerships?
There is only one GMPP. It is same plan nationally. GMPP is the only GM extended warranty endorsed by General Motors. You can purchase it from any franchised GM dealer. You can purchase it from us and use it at any GM dealership in the country.
How long will I be covered by the original GM warranty?
The warranty for most GM vehicles is 36,000 miles or 36 months, which ever comes first, except for the following:
- Buick and Hummer vehicle year 2006 and newer are covered for 50,000 miles or 48 months, which ever comes first.
- Cadillac vehicles are covered for 50,000 miles or 48 months, which ever comes first.
- 2007 and newer vehicles have a 3 year 36,000 mile between the bumpers coverage, and also a 5 year 100,000 mile coverage on the powertrain.
Wouldn’t it make sense to wait until I am closer to the end of my standard warranty before purchasing GMPP?
The longer you wait, the more the GMPP will cost. Purchasing right now will give you the longest plan at the lowest cost. Check for yourself by requesting a quote using higher mileage than your have and compare with your actual quote, and you will instantly see the difference in price and plans available. When does the GM extended warranty start? Your GMPP starts from the date that you purchase the plan and the miles are added to the odometer mileage on the vehicle at the time of plan purchase.
How long will my GM Protection Plan last?
Your plan will end at the mileage or time selected at the time of purchasing the plan. For example, a 36,000-mile plan, purchased for a vehicle with 20,000 miles, will end when the odometer reaches 56,000 miles (unless the allotted time passes first).
Coverage and Benefits
GMPP Major Guard
Major Guard, is the most comprehensive extended warranty you will find anywhere. Major Guard's bumper to bumper exclusionary coverage will cover virtually every component of your GM car or truck when there is a mechanical failure after the original warranty –even if it simply wears out. Major Guard also includes Alternate Transportation and Roadside Assistance.
How does the roadside assistance work?
Your GMPP Major Guard plan will provide you with roadside assistance anywhere in the United States and Canada 24 hours a day, 7 days a week. You only need to call our toll-free number for:
- Towing
- Out-of-gas fuel delivery
- Battery jump
- Flat tire change
- Locksmith / Key service
How does the rental plan work?
GMPP will cover to cost of renting another vehicle or the cost for public transportation. The limit is $35 each day with a maximum of $175 for each repair visit* with a Major Guard contract.
*The service or repair must require at least two hours of labor time as per the GM time guide or needs to be held overnight in the repair facility. (See contract details.)
If a part needs to be ordered, and there is a delay, the maximum amount per repair visit will be raised to $280, as long as the GMPP is told of this delay within the first 5 days of the rental period. Reimbursements for rentals are only for rentals from licensed rental agencies or GM dealerships.
Finance and Expense
How much does the GM extended warranty cost?
The GMPP pricing is based on the year, make, and model of your car, as well as the amount of current miles, level of coverage selected, term/miles, deductible and a few other factors. You can get your custom quote merely by entering your information on this website, on the pricing pages.
Is there a money-back guarantee?
If you are unhappy with your GMPP purchase, you can cancel within 60 days for any reason and get a 100% refund (As long as you have no claims). Beyond the 60 days, you can cancel GMPP and receive a refund of the unused portion, minus a small administration fee.
Administration Process
After I apply with you, what happens next?
Upon verifying the information you provide, we enter your coverage into the General Motors National database. After this, your coverage becomes live and is accessible at any GM dealership. Your will receive a proof of purchase and notice of activation immediately via email as well as via regular postal mail.
What if I decide to sell my vehicle, what are my options?
If you sell your vehicle, the GMPP coverage can be transferred to the new owner for a minimal fee. A GMPP will enhance the value of your vehicle if you wish to sell it, since you can assure prospective buyers that the vehicle has a GM extended warranty.
Maintenance and Repair
Where can I go for repairs?
You can go to any of the 7,000+ GM dealerships or any licensed repair facility within the United States or Canada.
Do I need to go to a GM dealership for covered repairs?
While GM technicians know your vehicle best, if the time arises when you need a covered repair, you can go to any licensed repair facility, as long as you obtain authorization first.